For patients

Frequently Asked Questions

Taking the first step on your mental wellness journey can be overwhelming. Here are answers to some of the questions we’re often asked by patients.

What is Third Space?

Third Space simplifies access to Medicaid-covered mental health care by bridging the gap between clients and therapists.

Is Third Space suitable for me?

Third Space could be the right choice if you're aiming to enhance your quality of life. If anything is interfering with your happiness or preventing you from reaching your goals, we might be able to help. Our therapists specialize in various issues, including stress, anxiety, relationships, parenting, depression, trauma, anger management, family conflicts, grief, self-esteem, and more.

However, Third Space is not the right solution for you if:

• You are experiencing an urgent crisis or emergency situation
• You are mandated to undergo therapy by a court order or other authority
• You don't have a device with internet access or do not have a reliable internet connection

Who will provide my therapy sessions?

After signing up, we'll pair you with a therapist who aligns with your goals, preferences, and specific issues. Since therapists have varying approaches and specializations, finding the right match for the best results is crucial. We usually succeed in making suitable matches, but if you feel your therapist isn't the right fit, you can request to be matched with a different therapist.

What qualifications do the therapists have?

Our therapists are trained, experienced, and licensed professionals in their state or jurisdiction. They also hold relevant academic degrees and are licensed by their state board, completing the necessary education, exams, training, and practice requirements.

How are your therapists vetted?

Our team verifies that every provider on our platform is licensed and in good standing. Applicants must submit a valid license which we cross-reference with their state licensing board.

We also display full credential information for each provider, allowing you to conduct your own research on your therapist.

Can Third Space replace traditional in-person therapy?

The professionals at Third Space Therapy are licensed and credentialed therapists certified by their state's board to provide therapy. While our service offers many benefits, it may not replace traditional face-to-face therapy in every situation. Please be aware that your therapist cannot provide fulfill court orders or prescribe medication.

Can I get reimbursed through my insurance for therapy?

Yes! Third Space works with several insurance plans, including Medicaid. You can browse all the insurance plans we accept here.

Is my confidentiality maintained by my therapist?

All therapists are licensed by their respective licensing boards after completing the required education, exams, training, and practice. This ensures that when you engage with a licensed therapist online, they adhere to the same mandated reporting and confidentiality requirements as in-office therapy, according to their governing board and state laws.

Generally, therapists will maintain the confidentiality of what you share, with a few exceptions. For instance, if you express intentions of serious harm to yourself or an identifiable victim, the therapist is obligated to report this to the relevant authorities. If you have any concerns or questions about these legal confidentiality obligations, please discuss them with your therapist before starting therapy.

How does Third Space protect my privacy and security?

The information that you share with us and the therapist is protected by data privacy laws. To learn more, browse our Privacy Policy.

How do I get started with Third Space?

To get started, click here.

How can I join Third Space as a therapist to offer services?

Third Space proudly accepts applications from recent graduates.

Please browse our open positions by clicking here.

Start your wellness journey with us